Making an Effective Consumer Complaint
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March 2004
When you purchase a product that is defective or doesn't perform properly or perhaps you receive a service that is unsatisfactory, how do you make a consumer complaint that will get results? Experts recommend using the following steps and tips to resolve a problem.
Be prepared. For any purchase or service, keeping supporting documents is very important. Keep sales receipts, contracts, manuals, warranty information, and any other information that comes with the product or service. Users manuals, warranty paperwork and contracts may describe the process to be followed for complaints. If so, follow those steps. If not, these steps will work.
Act quickly. Some companies may limit their responsibility for responding to complaints to a certain time period.
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